Bayvero Privacy Policy

1. About Bayvero

Bayvero is a system for automotive repair shops and their customers. It helps shops organize work and helps customers follow vehicle service, communicate with a shop, review estimates, and maintain repair history.

2. Information Bayvero may process

Depending on how you use the service, Bayvero may process account information, customer records, shop membership, contact details, vehicles, repairs, appointments, estimates, approvals or declines, invoices, payment records or status, messages, photos, videos, mileage, vehicle check-in information, and service or vehicle history.

Vehicle information may include details such as make, model, year, license plate, VIN, and other information that a shop or customer adds to a record. Repair information may include concerns, notes, parts, labor, status updates, assigned personnel, and related media.

3. Sign-in and account information

If you choose Sign in with Apple, Apple may provide Bayvero with a unique account identifier and, depending on your choices and Apple privacy settings, your name and/or email address. Apple may provide a private relay email address when you choose to hide your email. Bayvero uses this information to create, authenticate, and support your account.

Where Google or email sign-in is available, Supabase provides the authentication service. Google sign-in shares your account identifier, verified email address and profile name. For email accounts, Supabase processes your password and sends confirmation and password-reset messages. Bayvero stores the verified account identifier and email needed to connect your existing records; it does not store your password. Account creation does not activate a paid shop subscription.

4. Camera, photos, and videos

Bayvero accesses the camera or photo library only after device permission is granted and a user takes an action to capture, select, or upload media. Media may be attached to vehicle check-in, a repair, a message, or another record. You can change camera and photo permissions at any time in iOS Settings.

5. How information is used

Bayvero uses information to authenticate users, operate and improve the service, keep each shop’s records separated, connect customers with the appropriate shop, vehicle, and repair, schedule appointments, support vehicle check-in, provide repair updates, deliver messages and media, present estimates and invoices, record approvals, maintain history, provide support, protect accounts, prevent abuse, and comply with applicable obligations.

6. Bayvero PRO and customer accounts

Bayvero PRO is a paid subscription exclusively for automotive repair shops. Customer accounts are free and do not need to purchase a subscription to access the customer features made available by their repair shop.

Bayvero PRO subscriptions are purchased and processed by Apple through the App Store. Apple handles subscription billing, renewal, cancellation, and related payment information under Apple’s terms and privacy practices. Bayvero receives subscription status information needed to determine whether the shop has an active entitlement.

7. Payments for automotive services

Amounts and payment status for physical automotive repair services may be recorded or displayed in Bayvero. Bayvero does not directly process, hold, or transfer those payments. Any payment for physical repair services is arranged between the customer and the repair shop through methods outside Bayvero.

8. Sharing and service providers

Information is shared between a repair shop and its connected customers as necessary to provide the features they use. Bayvero may also share limited information with service providers that supply necessary authentication, hosting, cloud storage, database, security, error monitoring, communications, and other infrastructure services. These providers may process information only as needed to provide services to Bayvero and subject to applicable contractual or legal obligations.

Bayvero may disclose information when reasonably necessary to comply with law, protect users or the service, investigate fraud or abuse, or respond to a valid legal request. Bayvero does not sell personal information.

9. Retention

Information is retained while an account is active and for as long as reasonably necessary to provide Bayvero, maintain repair and vehicle history, secure the service, resolve disputes, enforce agreements, and meet legitimate legal, tax, or accounting obligations. Retention periods may vary by the type of information and by the repair shop’s recordkeeping responsibilities.

10. Security

Bayvero uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No internet service or storage system can be guaranteed to be completely secure, so users should protect their account credentials and promptly report suspected unauthorized access.

11. Your choices and account deletion

You may control device permissions, choose whether to upload media, manage messages, and request help with your information. Account deletion is available inside the Bayvero app under More/Settings. Deleting an account removes or de-identifies personal information associated with that account, subject to information that must be retained for security, legal, accounting, or legitimate repair-record purposes.

For additional instructions, visit the Bayvero account deletion page.

12. Children

Bayvero is a business and automotive service product and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to Bayvero, please contact us so the situation can be reviewed.

13. Changes to this policy

This policy may be updated when Bayvero’s practices, features, or legal obligations change. The Effective Date shown on this page identifies the current version.

14. Contact

For privacy questions, requests, or account-deletion help, email wsilva44@gmail.com or visit Bayvero Support. Bayvero is operated by William Silva in the United States.